About us

Immediate Medical was started in 2013 by Graydon Norton while working as a tactical medic for Vetus Schola Protection Services.

Graydon then took the company internationally and contracted to international clients supplying medics to specialised offshore projects.

In 2015 Immediate Medical’s Ambulance and Emergency department was started after an outcry for a professional, efficient and cost-effective service in the Helderberg Area.

This resulted in over 6000 patients treated and more than 8000 total cases by November 2017.

2017 saw the opening of the Paarl branch after a need for our service was required in the area.

The events department has grown immensely in 2017 and we now cover all evetns from small school sport days, to the Trans Agulhas boat race.


Graydon Norton. Director

Graydon has more than a decade worth of experience in the emergency medical sector. He started his journey as a first aider at age 13 working with Medi Sport in Zimbabwe. Moving to South Africa, Graydon, qualified as an Intermediate Life Support Medic and joined Netcare 911. It was here where his passion for flying developed and he was awarded the Vodacom/Netcare911 flight medic of the year for both 2007 and 2008. In 2013 Graydon set out to realize his vision, to create an ambulance service that is reliable, professional, patient centered and efficient. With this Immediate Medical was born. 

Graydon is a qualified and registered Intermediate Life Support Medic, on the board for SAPAESA, a private pilot, and a loving husband. 


Our Registrations

Immediate Medical is a registered ambulance and emergency service with the following registrations:

Ambulance Department – Immediate Health (PTY) LTD – Reg: 2013/086199/7

Vat Nr: 427 026 3629

Board of Healthcare Funders (BHF) –Practice nr: 009 003 0727903

Western Cape Department of Health : Somerset West - DOH licence nr: 114

                                                          : Paarl  - DOH licence nr: 43

Events and Supplies Dept – Immediate Events and Supplies (PTY) LTD – Reg: 2017/445889/07

SAPAESA - South African Private Ambulance and Emergency Services Association

Immediate Medical is a proud Member of SAPAESA, www.sapaesa.co.za, who regulate and ensure that their clients meet the highest standards of ambulance services nationally.

Dispatch Center

The dispatch center is manned by medically trained call takers and dispatchers 24 hours a day. The center is aided by the RapidDeploy Computer Aided Dispatching System which monitors, tracks and communicates with vehicles and medics while on duty.

The system allows us to see our national footprint of service providers, emergency and transfer cases and delays in traffic thus allowing for a smooth and efficient dispatch in any emergency.

The centre is also linked to other services, such as Metro Western Cape to assist and request additional services and resources.

Our Bases

Somerset West

Our Somerset West base is the oldest of the bases and provides services to the Helderberg Basin (Somerset West, Strand, Gordons Bay), Grabouw, Stellenbosch, Rooi Els, Pringle Bay and Betties Bay.

Vehicles –                 Ambulances – 3

                                Response Vehicles – 2

Somerset West caters for over 250 cases every month.


Our Paarl Base was opened in early 2017 to service the greater Paarl area, including Wellington, Franschoek, Klapmuts, Riebeck West and Kasteel and the N1 Tunnel.

Vehicles -                  Ambulances – 1

                                Response Vehicles – 1

Paarl caters for over 150 cases per month with a steady growth.