About us
Immediate Medical, a reputable establishment, was established in 2013 by the visionary Graydon Norton. With a keen eye for opportunities, Graydon expanded the company's reach internationally, forging partnerships with esteemed clients across the globe.
Immediate Medical have successfully provided proficient and dedicated medical professionals to cater to specialised offshore projects in countries such as Nigeria, Guinea, the Democratic Republic of the Congo, and others.
Recognising the pressing need for a reliable emergency medical service in the Helderberg and its vicinity, Immediate Medical launched its Ambulance and Events department in 2015. This move came in response to the escalating call for a service that encompassed professionalism and efficiency. Immediate Medical stepped up to the challenge, satisfying the expectations of the region by delivering a superior standard of care.
Through its years of operation, Immediate Medical has gained a sterling reputation as a leader in the healthcare industry. Graydon Norton's astute leadership and unwavering commitment to excellence have propelled the company to champion healthcare provisions across borders.
Furthermore, Immediate Medical remains dedicated to fostering the well-being of the local community. By establishing the Ambulance and Events department, the company affirms its commitment to offering prompt and dependable emergency services to the Helderberg and Cape Town regions.
Our Registrations
Immediate Medical is a registered ambulance and emergency service with the following registrations:
Ambulance Department – Immediate Health (PTY) LTD – Reg: 2013/086199/7
Vat Nr: 427 026 3629
Board of Healthcare Funders (BHF) –Practice nr: 009 003 0727903
Western Cape Department of Health : Somerset West - DOH licence nr: 114
SAPAESA - South African Private Ambulance and Emergency Services Association
Immediate Medical is a proud Member of SAPAESA, www.sapaesa.co.za, who regulate and ensure that their clients meet the highest standards of ambulance services nationally.
Dispatch Center
At Immediate Medical, our dispatch center is staffed round the clock by highly skilled call takers and dispatchers with extensive medical training. We understand the critical nature of emergency situations, which is why we ensure that our center operates continuously.
To enhance the efficiency of our operations, we rely on a state-of-the-art Computer Aided Dispatching System. This cutting-edge technology enables us to monitor, track, and communicate with our fleet of vehicles and dedicated medics while they are on duty. By using this system, we are able to maintain a comprehensive overview of our national footprint of service providers. It allows us to promptly identify and respond to emergency and transfer cases, ensuring a seamless and efficient dispatch process.
Additionally, the system provides us with real-time updates on traffic conditions and potential delays. This information is crucial as it empowers us to make informed decisions regarding the most effective routes to take. By mitigating delays caused by traffic congestion, we can reduce response times and provide faster medical assistance to those in need.
Furthermore, our dispatch center is seamlessly integrated with other essential services, such as Metro Western Cape. This collaboration allows us to request and receive additional resources and support whenever necessary. By working together, we ensure a coordinated response to emergencies, offering the highest level of care to our patients.
Our Bases
Somerset West
Our Somerset West base is the oldest of the bases and provides services to the Helderberg Basin (Somerset West, Strand, Gordons Bay, Macassar), Grabouw, Stellenbosch, Rooi Els, Pringle Bay and Betties Bay.
Century City
Our century City base was opened in 2022 and covers the greater Cape Town area.
Our Fleet
Our fleet consists of several ambulances including one off road ambulance, response vehicles, event vehicles, 4x4 vehicles and a boat.
The ambulances cater for Basic, Intermediate and Advanced Life Support. 1 ambulance is an ICU equipped vehicle which is staffed by Emergency Care Professionals.
We have access to a number of fixed wing aero-ambulances in South Africa with service providers in Namibia, Zimbabwe and Mozambique.
